At RajaniMD Beauty and Wellness, we strive to ensure that all our customers purchase with confidence! We have assembled a team of experts who are committed to providing you with the best high-quality products on the market. Our top priority is helping you reach your goals and look forward to the opportunity to serve you.
SHIPPING
We currently ship all of our products to locations in the US and US territories and to the many countries around the world. You can see if your country is listed in the dropdown list of countries on the checkout page.
Standard Shipping Rates:
Free shipping on all orders over $100 (in the continental US)
Order under $100: $12.95 (in the continental US)
Alaska, Hawaii and US Territories: $24.95
International Orders are sent DDP. All customs/VAT fees are paid in advance. Charges will be calculated at checkout.
Orders are processed and shipped on business days (Monday - Friday, excluding major holidays). Please allow 1-2 business days for processing. US orders deliver in approximately 2-5 business days (except for our LED mask and gua sha and the NEWA+ device, which ship ground domestically). International orders typically deliver in approximately 2-3 weeks. The actual number of days varies based on origin.
CUSTOMS TIMES ARE UNPREDICTABLE. YOUR SHIPMENTS MAY BE DELAYED TO CIRCUMSTANCES WELL BEYOND OUR CONTROL.
Please note: During holidays and promotional times, order processing and shipping times may take longer than usual.
Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed. Please make sure your shipping address is correct as we are unable to redirect goods once they are in the process of being packed and picked up by the shipper. Once your order is prepared for shipment, you will receive a shipping confirmation email with your tracking information.
RETURNS AND REFUNDS
Change your mind about your purchase?
Skincare Products and Supplements
You have 30 days to return your RajaniMD skincare or supplements. The item(s) must be new and unused, with all the original accessories, free gifts, packaging and manufacturing seals intact to be eligible for a full refund. If you keep any free gifts, the cost of those gifts will be deducted this from your total refund. Note: Our Black Garlic cannot be returned as it is a food item. You will be responsible for the return postage fee.
Devices
You can return a device within 30 days if you are not satisfied, opened or unopened. You will be responsible for a 10% processing fee to cover the return processing. You will also be responsible for the return postage fee.
Returns should be initiated by contacting experts@rajanimd.com.
We only accept returns from within the continental US. We do not accept International returns.
If returned items are found used or damaged, we reserve the right to refuse a refund. If gifts received with orders are not returned, the cost of the gifts will be deducted from your refund.
Returns/Refunds Processing Time
We aim to process your return within 14 days of receiving your parcel. The responsibility for the returned items lies with you till they reach our returns center, so pack them securely and retain your postage proof.
Need to Cancel or Change Your Order?
We will attempt to accommodate cancellations and changes to orders. But note this may not be possible as our warehouse team dispatch orders quickly, giving us only a small window to make changes to orders. Check your order carefully before confirmation to avoid inconvenience.
Opened Products
Hygiene and safety are paramount to us. Opened consumable items like supplements, cleansers, lotions and gels cannot be returned unless faulty. Report a faulty product to experts@rajanimd.com for replacement possibilities.
Device Warranties
We offer a 1-year warranty on all of our LED and RF devices. This covers manufacturing faults and is from the date of the original order. This is non-transferable. This is applicable to both domestic and international orders.
Fair Use
Please beware of unfair return practices like frequent ordering and returning or misusing the money-back guarantee facility. Abnormal return patterns might result in account deactivation.
Taxes
Sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to the shipping destination.
Need More Help?
For any questions or concerns about your returns, refunds or guarantee, feel free to contact us at experts@rajanimd.com.