FAQs

Our products are suitable for all skin types. However, if you have extremely sensitive skin and/or are unsure please consult with your doctor or contact us atexperts@rajanimd.com.

Keep products out of extreme heat, direct sunlight or refrigerated environments when storing them.

The shelf life for unopened cleansers, creams and serum is 12 months. We recommend using products within 3-6 months after opening.

Our skincare products should last 90 days, if used as recommended. Our supplements should last 30-60 days, if used as recommended, and depending on the # of servings you take per day.

If you are an expectant mother, you should discuss your skincare products and routines with your trusted physician. In general, it is recommended that pregnant women avoid vitamin A, essential oils and caffeine, metabolism stimulating treatments, and products that reduce the skin’s sensitivity to light. Exfoliants are not suitable for use during pregnancy, as chemical peels can reduce the skin's sensitivity to light.

Dr Rajani has many videos on pores and pore size you may enjoy.

 Check out his YouTube channel to learn more:
youtube.com/user/RajaniMDskincare

Beyond these it may be best to get a medical consult where a professional can review your specific concern and tailor recommendations. 

While we formulate our products to be as gentle as possible while still being effective, we recommend consulting with your physician before using our products, if you have any sensitivities.

We accept payment from most major credit cards, including Visa, Mastercard, AMEX, and Discover. Additional payment methods include PayPal, ShopPay, ApplePay, and GooglePay.

We use UPS, DHL and USPS to ship our products.

Orders are processed and shipped on business days (Monday - Friday, excluding major holidays). For orders in the US, allow 1-2 business days for processing and 2-5 business days for delivery (note, our LED products take longer to deliver as they are shipped ground domestically). For orders outside the US, delivery usually occurs within 2-3 weeks.

We currently ship all of our products to locations in the US and US
territories. We can now also ship our RajaniMD brand products to many locations outside the US. Please check our shipping and returns page for the current list:

https://store.rajanimd.com/pages/returns-and-shipping-policy

How do you ship orders outside the US?
We've partnered with Passport Shipping for our orders outside the US.

What about orders to the UK and EU?
They will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and under.

At this time, we can only accept returns for items purchased within the US and US territories.

If you choose to return any item that was purchased at full price in
new or lightly used condition within 30 days of delivery, you may do so
by mail and receive store credit in exchange.

Please note that there is a $9.95 processing fee applicable to all returns.

Unfortunately, items purchased on sale or using a discount code are final sale and cannot be returned. 

*NO RETURNS on our Organic Black Garlic

How long do I have to issue a refund?

We cannot issue refunds on orders older than 120 days.

To begin the process of returning a product, please email support@rajanimd.com with your order number and details about the product you would like to
return. One of our customer service representatives will be more than happy to help you promptly.

We understand! If you need to return an item, please email support@rajanimd.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Returns need to be received within 30 days from the time you received it to receive a full refund.

Please note that there is a $9.95 processing fee applicable to all returns.

Unfortunately, items purchased on sale or using a discount code are final sale and cannot be returned. 

*NO RETURNS on our Organic Black Garlic

Please note that there is a $9.95 processing fee applicable to all returns. Unfortunately, items
purchased on sale or using a discount code are final sale and cannot be returned. 

*NO RETURNS on our Organic Black Garlic

All our deliveries are guaranteed and insured. If your package or item arrived damaged, and was clearly damaged during shipment, you can go to your tracking information to report the issue and file a claim with the shipper. Use the MonkProtect 'Report a Claim' feature at the bottom of the page to start the process.

Or if you prefer, you can email support@rajanimd.com with your order number, details about the product, and a photo of the damaged product. We can help you file the claim and get your replacement.

Sometimes things go wrong! And we are sorry for that. Please email support@rajanimd.com with your order number, details about what is wrong with the product, and a photo of the defective item. We will respond quickly with instructions for how to return these items and get a replacement.

RAJANIMD / ANTEAGE:
If you received a product and the container appears to be defective, please contact support@rajanimd.com. We'll issue you a return label to send the product back. Once we have your return, we'll send out a replacement order to you, at no extra charge to you.

REVISION SKINCARE:
The fastest way to get a replacement for a defective Revision Skincare product is to request a replacement directly from Revision Skincare. Email the lot # found on the bottom of the bottle or the crease of a tube, the reason for the return, and a proof of the original purchase. This should be emailed directly to the Revision Skincare Returns Department at:
returns@revisionskincare.com

Please note that you purchased this product from RajaniMD as well.

Once Revision receives this information, they will provide you with a shipping label so that you can return the product to them at no cost to you.

Once they receive the defective product, they will issue you a replacement.

We do not accept returns on our Black Garlic supplement because it is a perishable food item. Food items are not eligible for returns or exchanges due to safety and health concerns. We apologize for any inconvenience this may cause and thank you for understanding.

All our deliveries are guaranteed and insured.

For Orders in the US: If your tracking information shows that your items were delivered, but you did not receive your package, you can go to your tracking information to report the issue and file a claim with the shipper. Use the MonkProtect 'Report a Claim' feature at the bottom of the page to start the process. Or you can file
your claim online here: https://app.monkprotect.com/login/. Missing claims must be made within 120 days of the original order being placed.

For Orders Outside the US: Please contact customer support at support@rajanimd.com for help filing your claim.

Please note that checking out in our shop does not automatically create an account for you.
Making a purchase in our shop does not automatically create your account. You'll need to create your account with the link above using the same email you used to make your purchase in order to get access to your account, orders and order history.

Already created an account, but having trouble loggin in?
If you are trying to log in to your acccount, and are getting a message that your email address is not in our system, then your account has not yet been activated. You must activate your account before you can log in. you should have received an account activation email when you created your account. Check your spam folder as they do occasionally go there. If you do not have that email, please contact us at support@rajanimd.com, and we will resend that activation email.

You can reset your password using the 'Forgot Password?' link on the log in page:

store.rajanimd.com/account/login

Your account needs to be activated before you can sign in and access your information. You should have received an activation email when you created your account. You will need to click on the link in that email in order to complete your account setup before you can log in or reset a password.

If you have an active account that you have logged in to before, but haven't received your Password Reset email, contact us and we'll help you with it.

Your privacy is important to us. We take the utmost care to protect it. Information is kept in a secure, encrypted database with restricted and monitored access. We comply with applicable state and federal laws that protect the privacy and security of your information. There is always a risk that someone could get unauthorized access. In the unlikely event that this happens, we will immediately inform you of a data breach that compromises any of your data. Read more about our Privacy Policy and Terms of Service (links at the bottom of the page).

For more information on our Auto Delivery program, go to: How Auto Delivery Works

To add or remove products, or to pause or cancel your Auto Delivery, you will need to have an active account with us. Making a purchase does not automatically create an account. If you have not created an account yet, go to our log in page and create your account:
https://store.rajanimd.com/account/login

Once your account is created, go to the Auto Delivery tab in your account portal to adjust your Auto Delivery.

For more information on our RajaniMD Rewards program, go to:
Rajanimd Rewards

You can use our online chat during business hours. We typically respond in 1-2 hours.

Or you can use our online contact form to send us an email.

You can send your questions directly to Dr Rajani here: https://rajanimd.com/askme/

Once you submit your information, you will be taken to a page where you can record your voice message online. Your question may also get featured on his YouTube Channel as well. The Doctor typically responds in 24 to 48 hours.

You can also message on his Instagram page:
https://www.instagram.com/rajanimdskincare/

Or you can comment on his videos on his YouTube channel:
https://www.youtube.com/RajaniMDskincare

AnteAge has a plethora of great information on their website as well as a medical team of experts for their products.

AnteAge.com

You will also find a communication tool On their website where you can ask them directly should you not find your answer within their website.

Let us know if you do not get the information you were looking for from them.

AnteAge products do already contain Vitamin C, so it really isn't necessary to add that to your skin regimen, unless you really want to double up. And in terms of Retinal products, the System does already contain bakuchiol, which is similar to retinol, so you might want to limit or eliminate the additional Retinol, as it may be too much for your skin to tolerate.

You offer the Growth Factor Serum and Accelerator together as well as separate. It's rather confusing, as they both appear to offer the same type of skin care help. If I were to order just 1 of the 2 products, which product would be best to start with? What does one do that the other doesn't? What is the benefit of the two together?

The clinical studies were based on the 2-step System. The Serum has a higher proportion of growth factors and deeper absorption. The Accelerator is more rich in ingredients.

For those with skin that can tolerate both this is the ideal situation. For those that cannot tolerate the ingredient rich Accelerator they can use the Serum alone. 95% of Dr Rajani's patients use both.

And while typically bought together, a client may run out of one before the other and need to order just one.

In many cases, it's the Serum that someone will run out of first, as it recommended to be used both in the morning and night. The Accelerator is recommended as your night cream. 

Dr Rajani made great videos regarding the use of prostaglandins around the orbital area which help to explain this product. Non-prostaglandin products tend to take a little longer to see results when compared to prostaglandins, but do not have any of the negative side effects.

https://www.youtube.com/watch?v=5bNNbQuPYIQ

https://www.youtube.com/watch?v=O9KW-oLtSS0

Yes, you can use your toner with AnteAge products. AnteAge recommends using products based on their viscosity when you are combining different skincare products. So you would apply the thinnest/most liquid products first, the thickest last.

Yes, people often like to use AnteAge in the morning and tretinoins in the evening.

The Brightener should be a darker cream color. It is common for the Brightener to become darker over time. The color may vary from bottle to bottle because we use botanicals which may change the coloring depending on the batch. The color of the Brightener does not affect its effectiveness.

Revision Skincare has a plethora of great information on their website as well as a medical team of experts for their products.

RevisionSkinCare.com

On their website you will also find a communications tool where you can ask them directly should you not find your answer within their website.

Let us know if you do not find the information you were looking for from them.

Both Revision Skincare’s Nectifim and Nectifirm Advanced have fragrances in them. The fragrances in Revision Skincare® products are added for the sensorial experience. They have extensively tested all products for safety and tolerability and are confident that they meet the highest standards.

If you prefer to not try the lotion because of your sensitivity, we recommend our Revox Line Relaxer for the neck. This product doesn’t have fragrance and can help soften the look of fine lines and wrinkles.

Our products are formulated with no parabens. The high amount of botanical extracts in our products can impart an earthy odor to some of our formulations, therefore a few of our products, like Black Mask or Nectifirm, contain a low percentage of synthetic fragrance. We always strive to not use fragrances, but when we do think a fragrance is needed we use the absolute minimum amount necessary. Revision Skincare is committed to formulating for long-term skin health to achieve healthy, beautiful skin…..

We recommend consulting with your physician before using our products if you have any sensitivities.