FAQs

PRODUCT INFO

Our products are suitable for all skin types. However, if you have extremely sensitive skin and/or are unsure please consult with your doctor or contact us atexperts@rajanimd.com.

Keep products out of extreme heat, direct sunlight or refrigerated environments when storing them.

The shelf life for unopened cleansers, creams and serum is 12 months. We recommend using products within 3-6 months after opening.

If you are an expectant mother, you should discuss your skincare products and routines with your trusted gynecologist. In general, it is recommended that pregnant women avoid vitamin A, essential oils and caffeine, metabolism stimulating treatments, and products that reduce the skin’s sensitivity to light. A Exfoliants are not suitable for use during pregnancy, as chemical peels can reduce the skin's sensitivity to light.

PAYMENT

We accept payment from most major credit cards, including Visa, Mastercard, AMEX, and Discover. Additional payment methods include PayPal, ShopPay, ApplePay, and GooglePay.

SHIPPING

We use both UPS and USPS to ship our products.

Allow 2 days for processing and 5-7 days for standard delivery.

We currently ship to the continental United States, Washington DC, Alaska, and Hawaii. We are unable to send products to territories, Virgin Islands, or military/armed forces locations, and do not ship to P.O. boxes. We apologize for any inconvenience — we’re working to expand shipping ASAP. If you are shipping to destinations outside of the continental United States, please emailexperts@rajanimd.com.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. If you are shipping to destinations outside of the continental United States, please email experts@rajanimd.com.

RETURNS

As part of my commitment to you, most purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any of the products you have purchased at RajaniMD, you may return the item in its original packaging within 30 days of your shipment receipt date. Please see the instructions below for details on how to process

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please emailexperts@rajanimd.comwith your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

MY ACCOUNT

If you haven't received your Password Reset Email we advise you try creating a new account.

PRIVACY

Your privacy is important to us. We take the utmost care to protect it. Information is kept in a secure, encrypted database with restricted and monitored access. We comply with applicable state and federal laws that protect the privacy and security of your information. There is always a risk that someone could get unauthorized access. In the unlikely event that this happens, we will immediately inform you of a data breach that compromises any of your data. Read more about our Privacy Policy and Terms of Service (links at the bottom of the page).