preguntas frecuentes

INFORMACIÓN DEL PRODUCTO

Nuestros productos son aptos para todo tipo de pieles. Sin embargo, si tiene la piel extremadamente sensible y/o no está seguro, consulte con su médico o póngase en contacto con nosotros enexpertos@rajanimd.com.

Mantenga los productos alejados del calor extremo, la luz solar directa o los ambientes refrigerados cuando los almacene.

La vida útil de los limpiadores, cremas y sueros sin abrir es de 12 meses. Recomendamos usar los productos dentro de los 3 a 6 meses posteriores a la apertura.

Si eres una futura mamá, debes hablar sobre tus productos y rutinas para el cuidado de la piel con tu ginecólogo de confianza. En general, se recomienda que las mujeres embarazadas eviten la vitamina A, los aceites esenciales y la cafeína, los tratamientos que estimulan el metabolismo y los productos que reducen la sensibilidad de la piel a la luz. Los exfoliantes no son adecuados para su uso durante el embarazo, ya que las exfoliaciones químicas pueden reducir la sensibilidad de la piel a la luz.

Dr Rajani has many videos on pores and pore size you may enjoy.

 Check out his YouTube channel to learn more:
youtube.com/user/RajaniMDskincare

Beyond these it may be best to get a medical consult where a professional can review your specific concern and tailor recommendations. 

While we formulate our products to be as gentle as possible while still being effective, we recommend consulting with your physician before using our products, if you have any sensitivities.

PAGO

Aceptamos pagos con la mayoría de las principales tarjetas de crédito, incluidas Visa, Mastercard, AMEX y Discover. Los métodos de pago adicionales incluyen PayPal, ShopPay, ApplePay y GooglePay.

ENVÍO

Usamos UPS y USPS para enviar nuestros productos.

Permita 2 días para el procesamiento y 5-7 días para la entrega estándar.

Podemos realizar envíos a los Estados Unidos continentales, Washington DC, Alaska, Hawái y los territorios de EE. UU. Podemos enviar a direcciones físicas y apartados de correos. Actualmente, no podemos enviar productos a nivel internacional, a las Islas Vírgenes o a ubicaciones militares/de las fuerzas armadas. Pedimos disculpas por cualquier inconveniente, estamos trabajando para ampliar nuestros envíos. Si está buscando envíos a estos destinos, envíe un correo electrónico expertos@rajanimd.com.

Los pedidos se procesan y envían en días hábiles (de lunes a viernes, excepto los principales días festivos). Permita 2 días para el procesamiento y 5-7 días para la entrega estándar. Si necesita acelerar un pedido, envíe un correo electrónico expertos@rajanimd.com.

Podemos enviar a prácticamente cualquier dirección en el mundo. Tenga en cuenta que existen restricciones en algunos productos y algunos productos no se pueden enviar a destinos internacionales. Si realiza envíos a destinos fuera de los Estados Unidos continentales, envíe un correo electrónico expertos@rajanimd.com.

DEVOLUCIONES

Como parte de mi compromiso contigo, la mayoría de las compras están respaldadas por nuestra garantía de satisfacción del 100 %. Si no está satisfecho con alguno de los productos que compró en RajaniMD, puede devolver el artículo en su embalaje original dentro de los 30 días posteriores a la fecha de recepción del envío. Consulte las instrucciones a continuación para obtener detalles sobre cómo procesar.

Puede devolver la mayoría de los artículos nuevos sin abrir dentro de los 30 días posteriores a la entrega para obtener un reembolso completo. También pagaremos los costos de envío de devolución si la devolución es el resultado de un error nuestro (recibiste un artículo incorrecto o defectuoso, etc.). Debe esperar recibir su reembolso dentro de las cuatro semanas posteriores a la entrega de su paquete al remitente de devolución; sin embargo, en muchos casos recibirá un reembolso más rápido. Este período de tiempo incluye el tiempo de tránsito para que recibamos su devolución del remitente (5 a 10 días hábiles), el tiempo que nos toma procesar su devolución una vez que la recibimos (3 a 5 días hábiles) y el tiempo que toma su banco para procesar nuestra solicitud de reembolso (5 a 10 días hábiles).

All our deliveries are guaranteed and insured. If your package or item arrived damaged, and was clearly damaged during shipment, you can go to your tracking information to report the issue and file a claim with the shipper. Use the MonkProtect 'Report a Claim' feature at the bottom of the page to start the process.

Or if you prefer, you can email support@rajanimd.com with your order number, details about the product, and a photo of the damaged product. We will respond quickly with instructions for how to return these items and get a replacement.

Si necesita devolver un artículo, envíe un correo electrónico expertos@rajanimd.com con su número de pedido y detalles sobre el producto que desea devolver. Responderemos rápidamente con instrucciones sobre cómo devolver artículos de su pedido.

Sometimes things go wrong! And we are sorry for that. Please email support@rajanimd.com with your order number, details about what is wrong with the product, and a photo of the defective item. We will respond quickly with instructions for how to return these items and get a replacement.

RAJANIMD / ANTEAGE:
If you received a product and the container appears to be defective, please contact support@rajanimd.com. We'll issue you a return label to send the product back. Once we have your return, we'll send out a replacement order to you, at no extra charge to you.

REVISION SKINCARE:
The fastest way to get a replacement for a defective Revision Skincare product is to request a replacement directly from Revision Skincare. Email the lot # found on the bottom of the bottle or the crease of a tube, the reason for the return, and a proof of the original purchase. This should be emailed directly to the Revision Skincare Returns Department at:
returns@revisionskincare.com

Please note that you purchased this product from RajaniMD as well.

Once Revision receives this information, they will provide you with a shipping label so that you can return the product to them at no cost to you.

Once they receive the defective product, they will issue you a replacement.

MISSING ORDERS

All our deliveries are guaranteed and insured. If your tracking information shows that your items were delivered, but you did not receive your package, you can go to your tracking information to report the issue and file a claim with the shipper. Use the MonkProtect 'Report a Claim' feature at the bottom of the page to start the process.

MI CUENTA

Please note that checking out in our shop does not automatically create an account for you.
Making a purchase in our shop does not automatically create your account. You'll need to create your account with the link above using the same email you used to make your purchase in order to get access to your account, orders and order history.

Already created an account, but having trouble loggin in?
If you are trying to log in to your acccount, and are getting a message that your email address is not in our system, then your account has not yet been activated. You must activate your account before you can log in. you should have received an account activation email when you created your account. Check your spam folder as they do occasionally go there. If you do not have that email, please contact us at support@rajanimd.com, and we will resend that activation email.

Si no ha recibido su correo electrónico de restablecimiento de contraseña, contáctenos y lo ayudaremos.

PRIVACIDAD

Su privacidad es importante para nosotros. Tenemos el máximo cuidado para protegerlo. La información se guarda en una base de datos segura y encriptada con acceso restringido y monitoreado. Cumplimos con las leyes estatales y federales aplicables que protegen la privacidad y seguridad de su información. Siempre existe el riesgo de que alguien pueda obtener acceso no autorizado. En el improbable caso de que esto suceda, le informaremos de inmediato sobre una violación de datos que comprometa alguno de sus datos. Lea más sobre nuestra Política de privacidad y Términos de servicio (enlaces en la parte inferior de la página).

ENTREGA AUTOMÁTICA

Para obtener más información sobre nuestro programa de entrega automática, vaya a: https://store.rajanimd.com/pages/how-auto-delivery-works

To add or remove products, or to pause or cancel your Auto Delivery, you will need to have an active account with us. Making a purchase does not automatically create an account. If you have not created an account yet, go to our log in page and create your account:
https://store.rajanimd.com/account/login

Once your account is created, go to the Auto Delivery tab in your account portal to adjust your Auto Delivery.

PROGRAMA DE RECOMPENSAS RAJANIMD

Para obtener más información sobre nuestro programa de recompensas RajaniMD, vaya a:
https://store.rajanimd.com/pages/rajanimd-recompensas

CONTACT INFORMATION

You can use our online chat during business hours. We typically respond in 1-2 hours.

Or you can use our online contact form to send us an email.

You can send your questions directly to Dr Rajani here: https://rajanimd.com/askme/

Once you submit your information, you will be taken to a page where you can record your voice message online. Your question may also get featured on his YouTube Channel as well. The Doctor typically responds in 24 to 48 hours.

You can also message on his Instagram page:
https://www.instagram.com/rajanimdskincare/

Or you can comment on his videos on his YouTube channel:
https://www.youtube.com/RajaniMDskincare

ANTEAGE PRODUCT QUESTIONS

AnteAge has a plethora of great information on their website as well as a medical team of experts for their products.

AnteAge.com

You will also find a communication tool On their website where you can ask them directly should you not find your answer within their website.

Let us know if you do not get the information you were looking for from them.

AnteAge products do already contain Vitamin C, so it really isn't necessary to add that to your skin regimen, unless you really want to double up. And in terms of Retinal products, the System does already contain bakuchiol, which is similar to retinol, so you might want to limit or eliminate the additional Retinol, as it may be too much for your skin to tolerate.

You offer the Growth Factor Serum and Accelerator together as well as separate. It's rather confusing, as they both appear to offer the same type of skin care help. If I were to order just 1 of the 2 products, which product would be best to start with? What does one do that the other doesn't? What is the benefit of the two together?

The clinical studies were based on the 2-step System. The Serum has a higher proportion of growth factors and deeper absorption. The Accelerator is more rich in ingredients.

For those with skin that can tolerate both this is the ideal situation. For those that cannot tolerate the ingredient rich Accelerator they can use the Serum alone. 95% of Dr Rajani's patients use both.

And while typically bought together, a client may run out of one before the other and need to order just one.

In many cases, it's the Serum that someone will run out of first, as it recommended to be used both in the morning and night. The Accelerator is recommended as your night cream. 

Dr Rajani made great videos regarding the use of prostaglandins around the orbital area which help to explain this product. Non-prostaglandin products tend to take a little longer to see results when compared to prostaglandins, but do not have any of the negative side effects.

https://www.youtube.com/watch?v=5bNNbQuPYIQ

https://www.youtube.com/watch?v=O9KW-oLtSS0

Yes, you can use your toner with AnteAge products. AnteAge recommends using products based on their viscosity when you are combining different skincare products. So you would apply the thinnest/most liquid products first, the thickest last.

Yes, people often like to use AnteAge in the morning and tretinoins in the evening.

The Brightener should be a darker cream color. It is common for the Brightener to become darker over time. The color may vary from bottle to bottle because we use botanicals which may change the coloring depending on the batch. The color of the Brightener does not affect its effectiveness.

REVISION SKINCARE QUESTIONS

Revision Skincare has a plethora of great information on their website as well as a medical team of experts for their products.

RevisionSkinCare.com

On their website you will also find a communications tool where you can ask them directly should you not find your answer within their website.

Let us know if you do not find the information you were looking for from them.

Both Revision Skincare’s Nectifim and Nectifirm Advanced have fragrances in them. The fragrances in Revision Skincare® products are added for the sensorial experience. They have extensively tested all products for safety and tolerability and are confident that they meet the highest standards.

If you prefer to not try the lotion because of your sensitivity, we recommend our Revox Line Relaxer for the neck. This product doesn’t have fragrance and can help soften the look of fine lines and wrinkles.

Our products are formulated with no parabens. The high amount of botanical extracts in our products can impart an earthy odor to some of our formulations, therefore a few of our products, like Black Mask or Nectifirm, contain a low percentage of synthetic fragrance. We always strive to not use fragrances, but when we do think a fragrance is needed we use the absolute minimum amount necessary. Revision Skincare is committed to formulating for long-term skin health to achieve healthy, beautiful skin…..

We recommend consulting with your physician before using our products if you have any sensitivities.